WHY CHOOSE US 1) Brand products ! Our company has been devoted to build our own brand " SOBATO" . Excellent quality with competitive price will help us to win more of the market share . Surely our buyers will be the be beneficiaries . 2) Strict quality assurance ! To ensure our customers get the excellent quality products , from material control to finished products assembly , every process will be strictly administrated and supervised by our own team . And we provide best warranty service. FEEDBACK: Packing Shipping damage used to be a problem in the world wide delivery,in order to solve this problem,we have designed a new and safety package methods with strong inside structure.we use the foam package the frame or wheelset,then package it to carton.,it will protected your frame or wheelset from violently and pressure on the long delivery.inside the box,there is uniquely deigned structure to fix 2 pcs wheelsets and frames in to one carton.and help you save much freight cost when you buy two pcs products together. Payments 1.Payment methods only accepted Paypal 2.Payment must be received within 7 days of auction closing. 3.We send to your Paypal address. pls make sure your address is correct before you pay. Shipping 1.The shipping time depend on your order,as you know if you make customized paint or logo,it need longer time than UD finish. UD finish around 7 days.Customized logo with paint finish around 20 days. 2.All order will be shipped by Small packet,Big packet,E-packet,EMS,We reserve the right to choose the most efficient carrier for your order at the time of shipment.Tracking Number will be wrote on your order, you can track it by yourself. 3.Usually ship to Europe and North American only take 7-12 days arrival.other countries need around 10-15 days.unless there are customs delays which will extend the delivery time, pls noted that pls contact your custom,when the package arrived your place. 4.We can mark the invoice with a Low Declare Vale for you,Generally,we will decaler 150$-200$,so if you want declare more amount,pls leave me massage of the amount. 5.We do not responsible for any custom duty or import taxSmall packet:for some small bike parts Big packet:for frame or wheelset and so on,which country can not supported EMS. E-packet can shipping to many country EMS ships to the worldwide,beside some faraway country XDB Ships to some country which is serious custom fee ATTENTION: Return Policy 1.We accepted return within 30 days. 2.if the products you received has been defective,or the item is incorrect due to our mistake,we will replace another new one to you. 3.Return shipping is to be paid by the buyer. 4.All Return item from your Custom result of the someone's personal reasons,you should be afford the send and return freight cost.hope every customer will attach great importance on our effort.Thanks. Warranty&Feedback 1.all items are 100% Brand New,Never Be Used and Not refurbished 2.Two years warranty for carbon frame,one years for carbon wheelset and rims 3.Feedback is important to us,please contact us before you give us a neutral or negative,so that we can satisfied your concern. We would appreciate that you leave us positive feedback with FIVE STAR DSRS in the 4 categories if you have any concern,please do not hesitate to contact ys,and we will do our best to bring a great buying experience on Aliexpress FAQ 1.How to have our own paint design You can put your own logo on the frames and paint whatever color you like. 2.How to have our own product design Tell us what your idea, our product design team will help you realize your ideas 3.Quick delivery shipment can be made within 3-25 days 4. Warranty We can assure you two years warranty of the frames and one year’s warranty of our wheelsets. During the warranty any quality problem we can change the goods for you and we pay the freight.
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